Benekiva, Where Claims Meets Innovation

Benekiva’s SaaS technologies seamlessly connect to any legacy, out-of-the-box, or custom-built policy management system to provide a collaborative and automated single claims platform. From intake to payout, and everything in between, Benekiva can become the claims solution for your entire product portfolio including life, annuity, long-term care, disability products and beyond.

Benekiva Claims Platform

Benekiva’s leading-edge software seamlessly integrates with any legacy or custom-built policy administration system, enhancing customer experience and transforming the claims process into a revenue generator. Our configurable platform allows carriers to create an orchestration layer across multiple lines of business and external partners. This means that the impact extends beyond claims.

Life Claim Solutions

Benekiva’s cloud-native life claim solutions accelerates life insurance claim processing with automated, secure, and future-ready life and annuity claims software.

Annuity Claim Solutions

Transform your annuity claim with Benekiva’s cloud-based, AI-enabled annuity claims software offering end-to-end, automated workflows and seamless modernization for annuity insurance solutions

Long-Term Care Solutions

Benekiva’s AI-powered, cloud-native platform delivers automated long term care claims processing and compliant LTC claims automation for seamless benefit payouts and smart claims intake.

Living Benefit Solutions

Transform life insurance with living benefits through digital claims automation built for chronic illness, disability, and accelerated death benefits.

Final Expense Claims

Benekiva helps carriers reduce cycle times, eliminate delays, and deliver dignity at scale with purpose-built automation for Final Expense and Post-Need workflows.

75%

Benekiva Clients Enjoy 75% Faster Claims Cycle Times:
From 60–90 days to just 14 days.

0%

Benekiva Clients Achieve 0% NIGO Rates:
From 47% to 0%.

40%

Benekiva Clients Experience 40% Staff Efficiency Increase:
Manage higher claims volumes with existing resources.

35%

Benekiva Clients See 35% After-Hours Business:
1 million minutes saved annually.

“Knowing communications gets sent to our customers, from beginning of the claim quote to the end at claim payment, is a great feature of Benekiva’s platform.” - Benekiva Client

Addressing Claims Issues

In today’s insurance landscape, carriers face complex challenges that hinder their ability to deliver exceptional, customer-centric experiences. At Benekiva, we transform this narrative by putting the voice of the customer at the heart of claims operations. We partner with carriers to modernize their processes by actively listening and evaluating the best path forward—tailored to their unique needs. Whether they’re just beginning their digital transformation journey or building on a solid foundation, we provide solutions that align with their current capabilities, short-term objectives, and long-term goals.
Together, we redefine claims operations to create seamless, customer-focused experiences.

Outdated Technology Infrastructure

Issue:

Legacy systems prevent rapid adaptation to market and client needs, holding carriers back.
Solution:

Benekiva offers modern, agile, and scalable solutions that replace outdated technology, allowing insurance carriers to innovate faster and future-proof their operations.
Benefit:

Stay competitive with a future-ready infrastructure that meets evolving customer demands and adapts easily to new requirements.

Claims Processing Challenge

Issue:

Delays and inefficiencies in claims processing damage customer satisfaction and brand trust.
Solution:

Benekiva’s automated, end-to-end claims platform speeds up the claims process, reducing cycle times and minimizing manual errors.
Benefit:

Improve customer loyalty with faster, more reliable claim resolutions, enhancing policyholder satisfaction and retention.

Enhanced Servicing

Issue:

Disconnected servicing processes create friction for customers and frustrate employees.
Solution:

Benekiva streamlines servicing by unifying data and processes in a single platform, making servicing more efficient and customer-focused.
Benefit:

Increase customer satisfaction and ease of interaction, thus reducing the risk of customer churn.

Operational Efficiency

Issue:

High operational costs reduce resources available for growth and innovation.
Solution:

Through automation and streamlined workflows, Benekiva optimizes operations, freeing up resources and lowering overall costs.
Benefit:

Reduce operational expenses, allowing investment in growth initiatives and improved profitability.

Quality Outcomes Facilitated by Exceptional Technology

Issue:

Lack of consistency and quality in claims outcomes affects customer trust and brand reputation.
Solution:

Benekiva’s technology ensures high-quality, repeatable outcomes, powered by advanced automation and data-driven decision-making.
Benefit:

Deliver a consistently superior experience, enhancing brand reputation and customer trust, while reducing rework and follow-up inquiries.

Customer Loyalty and Value

Issue:

Inadequate investment in technology can erode customer trust and loyalty.
Solution:

Benekiva’s platform fosters customer-centric service through automation, improving the overall experience and driving long-term customer loyalty.
Benefit:

Secure a loyal customer base with reliable, fast service that meets customer expectations, driving growth through positive customer experiences.

Change in the Regulatory Landscape

Issue:

Adapting to changing regulations can be costly and complex, especially with outdated systems.
Solution:

Benekiva is designed to easily accommodate regulatory changes, from data security compliance to reporting requirements.
Benefit:

Stay compliant without significant disruptions or costly upgrades, protecting the company from regulatory risks and enhancing agility.

Anytime, Anywhere, Any Device Operation

Issue:

Traditional systems often restrict users to specific devices or locations, limiting flexibility and impacting productivity.
Solution:

Benekiva’s cloud-based platform allows seamless access to claims and servicing functions from any device, empowering employees and policyholders to manage claims from anywhere.
Benefit:

Empower your team and customers to conduct business on their terms, enhancing satisfaction and productivity by enabling anytime, anywhere access across all devices.

Changing Workforce Needs

Issue:

The modern workforce expects intuitive, efficient tools that minimize tedious, manual tasks. Outdated processes can lead to employee dissatisfaction and turnover.
Solution:

Benekiva automates routine tasks, reducing the administrative burden on employees and allowing them to focus on higher-value work.
Benefit:

Increase employee retention and satisfaction by providing a streamlined, technology-driven work environment that meets the expectations of today’s evolving workforce.

See What Benekiva Has For You

Benekiva streamlines life insurance claims with an automated platform that cuts costs, speeds up processes, and boosts customer satisfaction. See how we can help you modernize your claims process.

Ready to elevate your claims process?

Let’s explore how you can transform your operations to deliver a faster, more efficient, and customer-centered experience.

Benekiva, Where Claims Meets Innovation

Benekiva Claims Platform

Life Claim Solutions

Annuity Claim Solutions

Long-Term Care Solutions

Living Benefit Solutions

Final Expense Claims

75%

0%

40%

35%

Addressing Claims Issues

Outdated Technology Infrastructure

Issue:

Solution:

Benefit:

Claims Processing Challenge

Issue:

Solution:

Benefit:

Enhanced Servicing

Issue:

Solution:

Benefit:

Operational Efficiency

Issue:

Solution:

Benefit:

Quality Outcomes Facilitated by Exceptional Technology

Issue:

Solution:

Benefit:

Customer Loyalty and Value

Issue:

Solution:

Benefit:

Change in the Regulatory Landscape

Issue:

Solution:

Benefit:

Anytime, Anywhere, Any Device Operation

Issue:

Solution:

Benefit:

Changing Workforce Needs

Issue:

Solution:

Benefit:

See What Benekiva Has For You

Ready to elevate your claims process?

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